Basic of Customer service
Today I will write about basic principles of Customer Service . The reason for writing this post is these days lots of companies are facing problem when it comes to customer service be it National or International company. I would say National companies are facing more problem compare to International after having great knowledge about local customers. Before starting kindly make your mind that Customer Service is not a Rocket Science , still companies are unable to cop up with situation. In this post basically I will focus on a specific Gurgaon based Real Estate company. This company is suffering from great customer dissatisfaction. I must say that top management is doing their best but the main problem is not at the right time or right place. The quote of management guru Prahalad applies here and is like this “Put your strategy at right time on right place. First of all I will write about few basic principles of customer service. 1. Indentify the origin of Problem - The main